![\"How](\"https:\/\/oursms.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-12-2026-01_55_40-PM.png\")
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\u201cWhen is the meeting time?\u201d
\u201cWhere is the hotel?\u201d
\u201cHas the bus departed?\u201d
\u201cWhen is Ihram?\u201d<\/p>\n
And during the Hajj or Umrah season? Things get even more hectic.<\/p>\n
Everything becomes faster\u2026 and much more stressful.<\/p>\n
\u0644\u0643\u0646 \u0647\u0646\u0627 \u0627\u0644\u0645\u0641\u0627\u062c\u0623\u0629:<\/p>\n
\u0623\u062d\u064a\u0627\u0646\u064b\u0627 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0631\u062d\u0644\u0629 \u0645\u0646\u0638\u0645\u0629<\/strong> \u0648\u0639\u0645\u064a\u0644 \u0645\u062a\u0648\u062a\u0631<\/strong> \u0644\u064a\u0633 \u0641\u0631\u064a\u0642 \u0623\u0643\u0628\u0631\u2026<\/p>\n \u0628\u0644 \u0631\u0633\u0627\u0644\u0629 SMS \u0648\u0635\u0644\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0635\u062d<\/strong>.<\/p>\n Today’s Hajj and Umrah companies no longer rely solely on calls or WhatsApp.<\/p>\n Why?<\/p>\n Because during rush hour, the customer may not even open the email… and some messages get lost in hundreds of notifications. <\/p>\n But SMS<\/strong>?<\/p>\n Often read within minutes.<\/p>\n And that’s where the best experience begins.<\/p>\n Hajj and Umrah companies deal with:<\/p>\n And that’s where the trouble begins.<\/p>\n Every little delay in information can cause:<\/p>\n \u274c Confusion So what’s the solution?<\/p>\n Send mass text messages<\/a> to customers at the right moment.<\/strong><\/p>\n Allow 200 calls…<\/p>\n Corporate SMS messages<\/strong> can be sent within seconds.<\/p>\n Imagine this scenario:<\/p>\n A customer forgot the assembly time.<\/p>\n The result?<\/p>\n Delay… confusion… and an angry call.<\/p>\n While a short message such as:<\/p>\n “We remind you of the assembly time tomorrow at 7:00 pm – assembly point: Jeddah” <\/p>\n<\/blockquote>\n It may prevent the issue entirely.<\/p>\n This is why Hajj and Umrah companies use text messaging services<\/strong> to remind customers to:<\/p>\n Stranger still…<\/p>\n Even premium Hajj and Umrah companies face sudden changes.<\/p>\n Like this:<\/p>\n Instead of one-on-one communications?<\/p>\n Can via OurSMS messaging platform<\/strong><\/a> can send an instant update to the whole group.<\/p>\n This reduces clutter significantly.<\/p>\n Before you ignore this point…<\/p>\n How often does the customer service team answer the same question?<\/p>\n “Where is the location?”<\/strong> Text messaging here acts like an additional customer service agent<\/strong>.<\/p>\n A company that uses a smart text messaging portal<\/strong> that can send:<\/p>\n And the result?<\/p>\n Fewer calls… and a better experience.<\/p>\n According to Saudi Arabia’s telecom regul<\/a> ators, Hajj and Umrah companies rely on reliable and fast communication channels to improve the customer experience. <\/p>\n Trust is everything.<\/p>\n When customers receive clear and well-organized messages such as:<\/p>\n \u2705 Booking confirmation They feel that the company is professional and well-organized<\/strong>.<\/p>\n This directly impacts:<\/p>\n And here\u2019s something many Hajj and Umrah companies forget.<\/p>\n The customer has returned from Umrah\u2026<\/p>\n And communication stops.<\/p>\n That\u2019s a mistake.<\/p>\n Through SMS marketing,<\/a><\/strong> companies can send:<\/p>\nTable of contents<\/h2>\n
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Why do Hajj and Umrah companies need text messaging?<\/p>\n
![\"Why](\"https:\/\/oursms.com\/wp-content\/uploads\/2026\/05\/%D9%84%D9%85%D8%A7%D8%B0%D8%A7-%D8%AA%D8%AD%D8%AA%D8%A7%D8%AC-%D8%B4%D8%B1%D9%83%D8%A7%D8%AA-%D8%A7%D9%84%D8%AD%D8%AC-%D9%88%D8%A7%D9%84%D8%B9%D9%85%D8%B1%D8%A9-%D8%A5%D9%84%D9%89-%D8%A7%D9%84%D8%B1%D8%B3%D8%A7%D8%A6%D9%84-%D8%A7%D9%84%D9%86%D8%B5%D9%8A%D8%A9%D8%9F.png\")
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\u274c Complaints
\u274c Pressure on the customer service team
\u274c Delays in action
\u274c Bad customer experience<\/p>\n7 ways Hajj and Umrah companies are using text messaging to improve customer experience<\/h2>\n
1. Remind customers of important appointments<\/h3>\n
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2. Instant in-flight updates<\/h3>\n
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3. Reduce customer service pressure<\/h3>\n
“What is required?”<\/strong>
“What are the papers?”<\/strong><\/p>\n\n
4. Improve impression and trust<\/h3>\n
\u2705 Trip information
\u2705 Hotel details
\u2705 Well-timed reminders<\/p>\n\n
<\/a><\/li>\n5. Sending Smart Marketing Messages After the Trip
<\/h3>\n
![\"Professional](\"https:\/\/oursms.com\/wp-content\/uploads\/2026\/05\/Dashboard-%D8%A7%D8%AD%D8%AA%D8%B1%D8%A7%D9%81%D9%8A-SMS-Flow-1024x683.png\")
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